Chat

[KZANDER]

IS there live chat 24/7 any longer? I have now been disconnected TWICE in a 24 hour period due to changing over a business account to a personal account. I was assured by the consultant I spoke with yesterday when she reconnected me it would not happen again. Yet here we are. 

I just need a link to 24/7 chat if there is one, as I cannot call due to being disconnected....

Thank you.

[GR71]

HI THERE, I WOULD LIKE TO SPEAK WITH SOMEONE ABOUT ARRANGING A NEW PHONE PLEASE

[Jupiter]

You can try Livechat, or send a message using the My Telstra app on your mobile (blue icon, bottom right of get Help screen). If codi redirects you, type "Speak to a consultant" and you should be transferred tot eh queue to chat with a human. It can take a few hours to get an initial response.

[Jupiter]

Your best option is to go into a Telstra Store, otherwise Livechat or the My Telstra pp on your mobile.

[No1Unhappy]

they take forever to respond and once they do they take even longer between responses, just go to a other service provider

[Tarsem_Singh]

Hi

Today I can see that my card have been used to charge $30.00 where as I didn't buy any charge

[Jupiter]

Lodge your issue as a formal complaint via https://telstra.com/complaints as the frontline consultants will not be able to trace the transaction if it has been credited to another account. It requires a specialist team to investigate.