Stickypeas
Level 2: Rookie

Exchanging numbers between 2 different carriers

Answered

Hi, 

 

I have a optus mobile account that I used which was originally signed up by my Father over 20 years ago - due to laziness, though I use and pay for that particular number, I haven't yet changed the ownership of the number/account to myself.

 

I'd like to switch to Telstra, but I was wanting advice/suggestions in regards to transferring of mobile number. I know that if I transfer ownership from my Father to myself with my current Optus account, I can then sign up with a new Telstra contract and carry over the original Optus number, but is it possible to sign up with a new contract with Telstra now and THEN switch numbers at a later date, even without having to transfer the Optus number ownership from my Father to myself?

 

Sorry if the wording is confusing, but essentinally I'm asking whether I can sign up for a new Telstra mobile 24 month contract, obtain a new number since I'm previously an Optus mobile account holder, and then at a later date, can I switch mobile numbers between the Telstra and Optus mobile numbers, even though they may be under different account owners?

 

Thanks in advance. 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
thedylan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Exchanging numbers between 2 different carriers

G'day Stickypeas,

The answer to your question is not really, porting a number over onto an already existing service needs a multi-step process over a couple of days and at least one temporary account for it to work, and as such it's not something that we will do typically. There is just too much that can go wrong along the way. You are far better off changing your current service over into your name with your current provider and then porting over to Telstra.

-Dylan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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1 REPLY 1
thedylan
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Exchanging numbers between 2 different carriers

G'day Stickypeas,

The answer to your question is not really, porting a number over onto an already existing service needs a multi-step process over a couple of days and at least one temporary account for it to work, and as such it's not something that we will do typically. There is just too much that can go wrong along the way. You are far better off changing your current service over into your name with your current provider and then porting over to Telstra.

-Dylan

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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