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Level 1: Cadet

how to currently contact Telstra to unlock iphone from Telstra

I currently have a iphone and want to change carriers to Aldimobile. It would appear my phone is locked to Telstra as my new sim card works fine in my wifes phone but not in mine. Apple have advised that the problem is with my previous carrier (Telstra). Where are we supposed to go for service when it appears Telstra have gone into "virus mode" and just shut all contact down. Any suggestions would be greatly appreciated.

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Level 24: Supreme Being
Level 24: Supreme Being

Re: how to currently contact Telstra to unlock iphone from Telstra

What model is it? Is it asking for an unlock code?

I am a Complex Customer Service Specialist, nominally working with most assurance products. However, I am not an official representative on CrowdSupport.

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