Level 1: Cadet

I lost my phone & they declined my request

Hi All,


I lost my phone & i make a police complain and they said claim it from telstra. I already have a stayconnected and i sent a service request . After that they call me and said they are declined my request because of i didnt use my phone more than a one time.I was busy and i didnt have time to set up its and    get screen guard or cover to it. And i active my phone through telstra network they said its unusual usage and they can’t replace my phone.

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