Woodeneye
Level 2: Rookie

IPhone 12 headphone giveaway- has anyone got theirs gets?

Hi

i completed the form for the headphone giveaway back in January. Still haven’t received the headphones. Was wondering if anyone else had received theirs? There was mention of delays in despatch, would they have meant 3 mth delay? 

thanks 🙏🏼 

 

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2 REPLIES 2
SG22
Level 1: Cadet

Re: IPhone 12 headphone giveaway- has anyone got theirs gets?

HI Mate,

I was supposed to receive Beats Flex earbuds as part of my Iphone 11 upgrade.

One month later still haven't showed up ?!

TommyR
Support Team
Support Team

Re: IPhone 12 headphone giveaway- has anyone got theirs gets?

Hi Woodeneye

Did you submit the online redemption form on or before 15 March 2021?

This was a requirement to redeem the offer and it asked you to provide proof of purchase and handset IMEI number. From there you should have received a verification email to confirm your offer redemption request had been received. This email notification can take 2-3 days to appear in your mail box.(be sure to check your spam/junk folder)
 

From there if redeemed correctly and the confirmation email was received, you need to allow for at least 28 days for delivery from the date they receive notification that you have submitted an eligible claim.

 

- Tom

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