Level 1: Cadet

iphone 12 plan with esim - upgraded to esim before phone arrived now no service

I recently signed up for the iphone 12 pro which on the extra large plan . It comes with an esim.

Telstra has upgraded me to the esim plan before the phone has arrived and my iphone 7 is not compatible with esim. As such I have no service and telstra does not have a delivery date on the new phone.

What can I do?

 

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2 REPLIES 2
Level 23: Superhero

Re: iphone 12 plan with esim - upgraded to esim before phone arrived now no service

That's the reason I would never use an e-sim for your primary mobile service.

You'd be far better to change back to a sim service.

"BEING NICE TO OTHERS .. IS NICE"
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I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Level 1: Cadet

Re: iphone 12 plan with esim - upgraded to esim before phone arrived now no service

i didn't realize it was an esim plan when signing up.

my teltra phone experience. I have a problem with my mobile phone, telstra we will send you a message to your phone, me my mobile does not work because of you so i cant give it to you, telstra hangs up.

how do i get around this absolutely woeful customer service

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit