Level 1: Cadet

iPhone 5 not receiving calls / sms



Since upgrading to iOS7 my iphone 5 doesn't like to receive calls or sms. I can make calls and send sms. When I make calls its like it reconnects to the network and any sms's that I've been sent come through. This problem doesn't occur all the time but happens most of the time. This happens with full coverage showing on the iphone, in different areas, and with different people.


We have reset network settings and have also performed a factory reset but both have failed to fix the problem.



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Telstra (Retired)
Telstra (Retired)

Re: iPhone 5 not receiving calls / sms

Hi Steph15,


I would advice you back up your data and restore your handset as "a new mobile phone" as opposed to restore from back up.



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