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Hi - just bought an iPhone 6 on Telstra Pre-Paid as a gift for my mum but she wants to stick with her existing service provider and not port the number. I know this is not the deal but is there anyway I can unlock it? She's in the hospital and is dealing with enough already so want to make it okay for her. Appreciate any help provided. Thanks.
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Hi there @timdiamond
Can I please ask you to follow these steps to have your iPhone unlocked: https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...
You will need to call: 13 22 00
We have a dedicated iPhone unlocking team which can look into this for you.
Let me know how you go.
- Will
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Re: iPhone 6 Unlock
I do not want to offend you, but... AFAIK, post paid phones are not locked on Telstra... But again AFAIK, pre paid are locked... So you probably made good deal so why should Telstra let you unlock it? Well, they do, but you have to pay for it which will make the deal not so good... Sorry, but you should have read the small print before signing into it...
More info: https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-unlock-your-Pre-Paid-Mobile/ta-p/67548
Likes (formerly Kudos) and solutions are appreciated!!!
The comments expressed by me reflect my user experience and personal opinion.
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Re: iPhone 6 Unlock
Yes, I should have. And actually I did. But seeing that my mother is in the hospice dying of cancer and there's not much money to go around, I took the deal. But - because she likes things the way they are right now, I thought I would ask the question anyway...
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Hi there @timdiamond
Can I please ask you to follow these steps to have your iPhone unlocked: https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...
You will need to call: 13 22 00
We have a dedicated iPhone unlocking team which can look into this for you.
Let me know how you go.
- Will
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: iPhone 6 Unlock
That's what I am here for @timdiamond
- Will
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: iPhone 6 Unlock


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Re: iPhone 6 Unlock
Always happy to hear when we can help @timdiamond
Have a good week.
- Will
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: iPhone 6 Unlock
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Re: iPhone 6 Unlock
Hey Dwoody2,
I'm sorry that there have been issues with having this completed via the online tool There is an iPhone unlocking team that can have this completed for you and they can be reached on 132200 (08:00 - 21:00 Mon - Sun EST) and say 'Unlock' when prompted.
Please do let us know how you get on having this completed with this specialised team?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: iPhone 6 Unlock
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Re: iPhone 6 Unlock
Have you completed all of the steps as advised in section 2 of the following unlocking link:
If you have issues past this and the system is showing that this has been unlocked on our end, then it may be best to check with Apple directly to see if they can assist with this being completed correctly?
Please do let us know how these steps do go?
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: iPhone 6 Unlock
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Re: iPhone 6 Unlock
Just to confirm, is your iPhone a pre-paid version?
- Will
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
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Re: iPhone 6 Unlock
Thanks Dwoody - all of the post-paid iPhones we've provided since the iPhone 5 haven't been network locked to Telstra - you can use any other carrier's SIM in the mobile. If it was purchased as a prepaid handset then it would need to be unlocked for a fee - the Prepaid teams via 13 22 00 can advise of the cost and help with the unlocking request.
Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.
All moderation actions are supported by the CrowdSupport Community Guidelines
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