iPhone 6 Unlock

[timdiamond]

Hi - just bought an iPhone 6 on Telstra Pre-Paid as a gift for my mum but she wants to stick with her existing service provider and not port the number.  I know this is not the deal but is there anyway I can unlock it?  She's in the hospital and is dealing with enough already so want to make it okay for her.  Appreciate any help provided.  Thanks.

[ForensicsGuru]

I do not want to offend you, but... AFAIK, post paid phones are not locked on Telstra... But again AFAIK, pre paid are locked... So you probably made good deal so why should Telstra let you unlock it? Well, they do, but you have to pay for it which will make the deal not so good... Sorry, but you should have read the small print before signing into it...

More info: https://crowdsupport.telstra.com.au/t5/Accounts-Plans/How-to-unlock-your-Pre-Paid-Mobile/ta-p/67548

[timdiamond]

Yes, I should have. And actually I did. But seeing that my mother is in the hospice dying of cancer and there's not much money to go around, I took the deal. But - because she likes things the way they are right now, I thought I would ask the question anyway... 

[will935 · Accepted solution]

Hi there @timdiamond

Can I please ask you to follow these steps to have your iPhone unlocked: https://www.telstra.com.au/support/category/mobiles-tablets/user-guides-help/unlock-your-pre-paid-mo...

You will need to call: 13 22 00 

We have a dedicated iPhone unlocking team which can look into this for you.

Let me know how you go.

- Will

[timdiamond]

Thanks Will. That's very nice of you.

[will935]

That's what I am here for @timdiamond



- Will

[timdiamond]

Yep. Rang the number and they unlocked for free! AND it's up and running! WOW!! AMAZING!!! THANKS so much!! I really appreciate the help Will. Especially at this time. You've made two peoples' days right here. Super Kudos my man.

[will935]

Always happy to hear when we can help @timdiamond

Have a good week.

- Will

[Dwoody2]

Trying to unlock my phone but the online unlocking tool doesn’t seem to be working, what else should I try?

[DingoDan]

Hey Dwoody2,

I'm sorry that there have been issues with having this completed via the online tool There is an iPhone unlocking team that can have this completed for you and they can be reached on 132200 (08:00 - 21:00 Mon - Sun EST) and say 'Unlock' when prompted.

Please do let us know how you get on having this completed with this specialised team? 

[Dwoody2]

Thanks, I did speak with support who advised that my phone is unlocked. However when I insert the new sim I get an error message that the sim is not supported as it is not under the current service provider agreement?

[DingoDan]

Have you completed all of the steps as advised in section 2 of the following unlocking link:

https://crowdsupport.telstra.com.au/t5/Mobiles-Tablets/How-To-Unlock-Apple-iPhone-from-Telstra/ta-p/...

If you have issues past this and the system is showing that this has been unlocked on our end, then it may be best to check with Apple directly to see if they can assist with this being completed correctly?

Please do let us know how these steps do go? 

[Dwoody2]

I spoke with Apple, they advised only the carrier can lock and unlock my phone. As I have spoke with Telstra who have advised my phone is unlocked I’m stuck. What now?

[will935]

Just to confirm, is your iPhone a pre-paid version?

- Will

[Dwoody2]

Post paid

[Greg_Buch]

Thanks Dwoody - all of the post-paid iPhones we've provided since the iPhone 5 haven't been network locked to Telstra - you can use any other carrier's SIM in the mobile. If it was purchased as a prepaid handset then it would need to be unlocked for a fee - the Prepaid teams via 13 22 00 can advise of the cost and help with the unlocking request.