Vic0283
Level 1: Cadet

iPhone XR and Telstra one for Apple Watch

Please help!!!!!!!!

I have an iPhone XR and have recently purchased an Apple Watch SE with cellular. I have spent so much time trying to connect my watch to cellular but to no avail. Can someone please assist?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
5 REPLIES 5
TommyR
Support Team
Support Team

Re: iPhone XR and Telstra one for Apple Watch

Hi Vic0283. 
There are issues with connecting to Telstra One Number for iWatches. We are working to resolve the issue as quickly as possible.


Apologies for the delay. 

 

- Tom

____________________

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Chris_Dhu
Level 1: Cadet

Re: iPhone XR and Telstra one for Apple Watch

I have this same issue. Is there a resolution?

Dowser
Level 21: Augmented
Level 21: Augmented

Re: iPhone XR and Telstra one for Apple Watch

Firstly, Telstra One Number is currently unavailable on the new Upfront Mobile Plans.

 

However, if it is available on your current plan, in the thread a user got One Number to work by following the steps:

 

Unpair watch from mobile

Back up phone (to iCloud)

Erase all content and settings on phone

Paired watch and activated One Number data plan

Restored phone from back up via iCloud

Erased all and keep plan on watch via settings on watch

Paired with phone again and this time the one number stuck.

Rezmo
Level 1: Cadet

Re: iPhone XR and Telstra one for Apple Watch

Hi there,

 

had the same issue. Spend 2hrs on the line with telstra support, couldn’t fix it.

the issue is XR is not compatible with Telstra one number.

 

I found a solution with try and error, finally solved it.

 

I used my friend’s iPhone 12, signed in on the phone with my own ID, placed my own SIM card, paired watch with this phone, finally the Telstra One option appeared during installation, got it activated, finished set up, then unpaired the watch.

start the process from the start on my XR phone, during setup it came up with active mobile (nothing to select, just a note), when it’s setup finalised, my mobile was already set on watch.

 

hope that help you too.

Dowser
Level 21: Augmented
Level 21: Augmented

Re: iPhone XR and Telstra one for Apple Watch

Nice approach to find a solution.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit