iPhone XS is blocked

[Chris0123]

Hi 

I oringinally was in a swap back /lease plan with option to upgrade after 12 months. But I had damaged the phone and put it away in the office somewhere , so upgraded to new phone. Now one of my kids has found the phone and repaired it. But after a week of calling and talking to tech support we finally had an option to pay a fee for not returning the handset which we agreed on to now have them say no you can’t unblock this as this is impossible ?

thoughts ???

[MarethyuAS]

It sounds like what has been done is an IMEI blocking 

It is possible to remove an IMEI blocking. Have you paid the fee? 

If Telstra is unable to assist you can call apple on 1300321456 to get assistance & advice on what you need to do