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iPhone XS lost and blocked
I misplaced my apple iPhone XS a couple of weeks ago, and I need that my contract was expiring soon.
So on the day my contract expired, I went into a telstra store, and told them that I had misplaced my phone and was looking to replace it.
they advised that i can lodge a claim and pay $190 because I had mobile swap assure, I could sign up to a new mobile handset and plan on the spot.
I asked what would happen if I found the phone and they said that I could just keep it.
So I found the phone today and it appears that it has been blocked.
what can do I do to unblock it?
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Re: iPhone XS lost and blocked
You will need to contact Telstra and request that the IMEI block be removed.
Either call 132200 or send a message using the My Telstra app on your mobile (connect via wifi as it is blocked). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response.
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