Keshiaharrison0
Level 1: Cadet
2 weeks ago

iPhones in good condition

If you send an iPhone back to Telstra does it have to. W in good condition? 

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Matsuda
Support Team
Support Team
2 weeks ago

Re: iPhones in good condition

In response to Keshiaharrison0

Hi Keshiaharrison0 and welcome to Crowd Support!

We normally require devices back in good condition but depending on the situation, you can still send it in there'll just be a fee associated. 

When you say you're sending an iPhone back though, do you mean this is the end of a lease contract? Or are you looking to trade the iPhone in for some credit? 

If you're looking to trade in your iPhone, please follow this link and you can get an idea of how much you'll get back. 

If this is at the end of a lease contract, please check out our FAQ's for more information. - Matty

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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