Level 1: Cadet

Mobile going directly to voicemail

phone is going directly to voicemail and not ringing g out .anyone else had this problem?

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Level 21: Augmented
Level 21: Augmented

Re: Mobile going directly to voicemail

Try dialling ##21**10# then press call/send to cancel call forwarding (because it could be set to call forward immediately).


You can also set the ring time by calling  **61*101**30# which sets the ring time to 30 seconds.

Level 22: Superhuman
Level 22: Superhuman

Re: Mobile going directly to voicemail

Hi @Oldie7 


If @Dowser suggestion doesn't help.


I'm not sure if it is the same with you? But a friend had a similar issue and after I had a look at his mobile I noticed he hadn't much room left due to too many photo's. After clearing a fair amount of space, his phone starting working correctly again.


I guess with so little room left his mobile had issues with logs etc.

Footnote: I dont work for Telstra, I just try to help out fellow Telstra customers.
Support Team
Support Team

Re: Mobile going directly to voicemail

Hi Oldie7. 

Just checking in to see how you went with Dowser and Ozmoz's suggestions?



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