MsBlonde
Level 2: Rookie

My order number doesn't work on Star TRACK

HI Guys,

 

I received my email today advising my phone was on its way (YAY) but my SBS number doesnt work on the startrack website - SBS7965517

 

On the telstra website it says its still on backorder

 

The phone is being delivered to my work address but I am on leave tomorrow and then interstate for work all next week

 

Can someone please have a look and see what is happening with my phone?

 

Thanks

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8 REPLIES 8
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: My order number doesn't work on Star TRACK

Hey MsBlonde, in the email did it have a tracking number? as you would need either the tracking number or the 1-6xx order number to track on the StarTrack Website from my understanding.
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Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

MsBlonde
Level 2: Rookie

Re: My order number doesn't work on Star TRACK

No it didnt :-(

 

The below line had a link in it but it wasnt showing anything

 

It’s on its way We've processed your order and it will be arriving soon. Our courier will deliver it to the address you gave us or, if that's not possible, to your local Post Office. You can track the delivery of your order online.

 

Does this mean i need to for another email and number?


Thanks

 

 

DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: My order number doesn't work on Star TRACK

Ok, cool, that link has your reference number built into it... so it can take 12-24 hours for that to update to show anything, but if you check it in the morning you should have something other then what you have now Smiley Happy
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

MsBlonde
Level 2: Rookie

Re: My order number doesn't work on Star TRACK

Guess I need to wait another week before I get my phone then :-(

Thanks for the help anyway

DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: My order number doesn't work on Star TRACK

If you are going to be interstate when it is delivered then that might be the case unfortunately Smiley Sad
Helpful Links

Internet not working or outage in your area? - Check the Outage page for details and troubleshooting.
Help with an account issue? - LiveChat 24x7 support
View Usage, Bills and more - Check it out on MyAccount

Previously worked with a Telstra Partner however I am not a Telstra Employee, just a fellow customer helping when I can.

ProfessorPhone
Level 23: Superhero

Re: My order number doesn't work on Star TRACK

Hello MsBlonde

 

You could ring Star Track and they have a department that deals with such questions.

Kind regards

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
MsBlonde
Level 2: Rookie

Re: My order number doesn't work on Star TRACK

Already rang star track they can't do anything because Telstra have not finalised the order yet

 

I just spend 1/2 an hour on the phone to Telstra (On Hold) before I gave up

 

I am destined not to get this phone

ProfessorPhone
Level 23: Superhero

Re: My order number doesn't work on Star TRACK

Nope.... you are destined to have your patience exercised !!!!!!!

Good things come to those who wait!!!

Take that from a 71 year old!!

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"

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