normbay
Level 1: Cadet

MyTelstra App fails when needed

Does anyone know why the MyTelstra app never works when needed?

It is so ironic that a communications company makes it so hard to communicate with them!

When there is a fail on the automatic payments for my prepaid mobiles, because of a fault in Telstra systems, the MyTelstra app is always down at the same time, and no info on the website. 

In these circumstances if I telephone to support, i am just referred to the App (not working) or the website (not able to help).

Is there no way for Telstra to enter the 21st century and look at things from the client's perspective?

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