Koko19
Level 1: Cadet

need help and cannot call the customer service due currently outside the country

Hi, I am an international student and currently staying in my home country. I cannot go back to Australia due to the current pandemic situation. I want to cancel my broadband service since nobody using it but the payment still continuing. I tried to call the support number but impossible, tried to chat the live chat support but the bot keep saying 'to cancel a service please call this number ...'. Hence, is there any way or solution that possible for me?

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1 REPLY 1
Dowser
Level 21: Augmented
Level 21: Augmented

Re: need help and cannot call the customer service due currently outside the country

When using the chat, type “speak to consultant” to grr we t past the bot.

 

You did not state why it was “impossible” to call the support number.

FYI, Telstra Support can be reached by calling 132200 (9am - 8pm AEST Weekdays)

 

Also, I did read that the number to call Telstra from overseas:

Telstra’s overseas customer service number is +61 439 125 109

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