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need help and cannot call the customer service due currently outside the country
Hi, I am an international student and currently staying in my home country. I cannot go back to Australia due to the current pandemic situation. I want to cancel my broadband service since nobody using it but the payment still continuing. I tried to call the support number but impossible, tried to chat the live chat support but the bot keep saying 'to cancel a service please call this number ...'. Hence, is there any way or solution that possible for me?
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Re: need help and cannot call the customer service due currently outside the country
When using the chat, type “speak to consultant” to grr we t past the bot.
You did not state why it was “impossible” to call the support number.
FYI, Telstra Support can be reached by calling 132200 (9am - 8pm AEST Weekdays)
Also, I did read that the number to call Telstra from overseas:
Telstra’s overseas customer service number is +61 439 125 109
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