Level 1: Cadet

New Telstra customer

I made a mistake and just ordered online a new phone and plan, it hasn’t been shipped yet, how do I stop it from coming as I don’t want to be with Telstra . Thanks 

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
Support Team
Support Team

Re: New Telstra customer

Hi Alex146. 

There are a couple of ways you can do this. The easiest to reject delivery. The device will be returned and order cancelled. 

Otherwise, we can check your account to confirm what your options are. Please speak with our team via the My Telstra App messaging service (link here Just click on the "Get Help" menu icon and then click on the "Message Us" button and type "disconnection" and a member of our team will be in touch to assist you with this. If you get stuck on the Codi chat bot, you can type "Consultant" to get through to a team member. 


Please let me know how you go.

Regards - 


Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today
Don't forget to tag answers as Accepted Solutions and give a Kudo to the member(s) who helped you out

All moderation actions are supported by the CrowdSupport Community Guidelines

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit