abbeymcc
Level 1: Cadet

No 4G

Phone was fine this morning, now no 3G/4G and SOS is popping up.

 

Unable to call Telstra for assistance.

 

Is this a company wide issue?

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6 REPLIES 6
ProfessorPhone
Level 23: Superhero

Re: No 4G

Have you looked on the Telstra outages website?

Have you tried a different Telstra phone/sim?

It could be that the local tower is having 5G installed.

"BEING NICE TO OTHERS .. IS NICE"
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50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
TommyR
Support Team
Support Team

Re: No 4G

Hi abbeymcc. 
 

Can I get your suburb and postcode to check on known issues in the area for mobile services?
 

- Tom 

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arush
Level 1: Cadet

Re: No 4G

Can you elaborate more about the 5G tower? We have had no service inside our house all weekend, but is full service the second we walk outside. It looks like a tower upgrade is happening in our area. Any suggestions about getting service back?

LauraBee
Support Team
Support Team

Re: No 4G

If the service is down due to an outage or planned maintenance in the area, most of the details should be updated here: https://tel.st/vx9fy. It won't necessarily provide specific details (such as what the planned maintenance is for) but the tech support team through the My Telstra app by heading to the "Get Help" tab and click the blue message icon to get things started. You can ask the team for outage information for your area, they can check what's being completed and whether there's an estimated time of restoration (ETR).

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ProfessorPhone
Level 23: Superhero

Re: No 4G

Telstra, like all other transmission networks, has a very firm policy of never ever discussing tower modifications just before or during the process. From my experience, even when the local tower in the eastern suburbs of Melbourne was being upgraded, it did not appear on the Outages website.  I had to go and see the folk actually working on the tower to know that was the reason I lost coverage.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: No 4G

If you go into the coverage area of a tower that is due to undergo (or is undergoing an upgrade), you should get a text message telling you of the proposed window.

 

eg.

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