lynabby
Level 1: Cadet

No service

Answered

I've had no mobile service since Thursday. I can all out but no one can call in. No outages listed on website but this is often inaccurate.

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343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: No service

If you haven't already I'd try turning your phone off then back on to see if that makes a difference or remove the sim card then reinsert it. You could also try a network reset on your phone. If none of those options work you can call the mobile team on 13 22 00 or you can start a chat with the team here
I work for Telstra, but my opinions are my own and not that of Telstras

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3 REPLIES 3
343GuiltySpark
Level 23: Superhero
Level 23: Superhero
Accepted Solution

Re: No service

If you haven't already I'd try turning your phone off then back on to see if that makes a difference or remove the sim card then reinsert it. You could also try a network reset on your phone. If none of those options work you can call the mobile team on 13 22 00 or you can start a chat with the team here
I work for Telstra, but my opinions are my own and not that of Telstras

View solution in original post

lynabby
Level 1: Cadet

Re: No service

How odd! My service is back. Coincidence?
343GuiltySpark
Level 23: Superhero
Level 23: Superhero

Re: No service

Most likely coincidence. Official reps and staff who volunteer on here can't access your account or make changes to it or your services.
I work for Telstra, but my opinions are my own and not that of Telstras

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