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Level 1: Cadet

Not receiving a confirmation email

Answered

Good Morning Smiley Happy

 

I'm hoping someone can help me. I registered my pre-order last night, bundled it with my Telstra phone/internet at home, gave my credit card number and got a confirmation number but I still havn't received my confiratmion email.

 

Should I be concerned? Or is the server just slow because of how many people are probebrly trying to register for their phone?

 

Thanks Smiley Happy

1 ACCEPTED SOLUTION

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Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Not receiving a confirmation email

Sending you a private message for mopre information on your question, but to my knowledge you cannot bundle pre-order iPhone 5 with your Telstra phone/internet.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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4 REPLIES 4
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Level 18: Intelligence Chief

Re: Not receiving a confirmation email

Morning gigglepotjess,

 

Welcome to Crowd Support Smiley Happy

 

If you pre-ordered you Iphone 5 last night you should have got a confirmation email by now, I suggest calling 1300 131 113 with your confirmation number to insure that everything is ok. 

 

Also check your junk mail folder just in case it's hidding there Smiley Happy 

 

- C



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Highlighted
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Not receiving a confirmation email

Sending you a private message for mopre information on your question, but to my knowledge you cannot bundle pre-order iPhone 5 with your Telstra phone/internet.

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

View solution in original post

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Level 1: Cadet

Re: Not receiving a confirmation email

Thanks all, its been sorted out Smiley Happy

 

Enjoy your weekends Smiley Very Happy

Highlighted
Level 1: Cadet

Re: Not receiving a confirmation email

HI,

 

i pre-ordered iPhone 5 16GB white on Saturday 21st Sept. and have still not received a confirmation customers was just wondering if there was a delay in the process or am I meant to do something else? Tried to call the 1300 number and kept being hung up on! Any info would be grand! 

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