linafili4
Level 1: Cadet

Order reference number not working on 'Track an Order'

Hey, 

 

I've made an online purchase for an iphone 6s Gold on Monday and I can't seem to track what's going on. I've been given a confirmation e-mail, so all is well there but I don't know if I should be concerned.

 

My refernce number is: SBS7990458

 

When I put it through the 'Track an Order' it came up with this message "Unfortunately, we're unable to locate that confirmation number. Please check that it's correct and try again. If you placed your order in the last 24 hours, your number and order status may not yet be available."

 

Thanks

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1 REPLY 1
DrQ
Level 24: Supreme Being
Level 24: Supreme Being

Re: Order reference number not working on 'Track an Order'

Hey there Linafili,

In your confirmation emails or any email since have you received a second reference number like 1-6xxxxxxxxx?

If so try that one, if not, try check with the online sales team on 1800 307 516 and they should be able to give you the 1-6x number.

It seems based on information I have seen that the tracker is meant to work with both but doesn't always
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