Level 1: Cadet

Phone contract

Hello! I bought a phone recently and it’s with Telstra with a contract of paying an amount monthly for a year so I set up direct debit and the first payment was set for a few days ago and the amount has gone from my bank account but on the Telstra app, it says it’s still overdue. Has anyone else had this issue? 

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Support Team
Support Team

Re: Phone contract

Hi @Anonymous17


At times our app will not update instantly. The balance normally gets removed from the app once the following bill is generated. Hope that helps.

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Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit