DBfamily
Level 1: Cadet

Phone Trade In

Answered

I have returned a phone for Trade in 20 days ago via Aust Post, nothing received back and very disappointed as follow up is getting me nowhere. How do I follow this up??????? Help please  

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Phone Trade In

You should have received a confirmation message within 5 business days of receipt of device by the warehouse (10 business days total allowance)

 

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It may take a few hours to get a response but you will get a notification through the app.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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5 REPLIES 5
ProfessorPhone
Level 23: Superhero

Re: Phone Trade In

The company that Telstra contract to manage this,  state that the credit will take 2 statement cycles  to show,

https://www.telstra.com.au/content/dam/tcom/Trade-in/pdf/Trade-in-terms-and-conditions.pdf

Thank you

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Phone Trade In

You should have received a confirmation message within 5 business days of receipt of device by the warehouse (10 business days total allowance)

 

Send a message using the My Telstra app on your mobile (blue icon, bottom right of Get Help screen). If Codi redirects you, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It may take a few hours to get a response but you will get a notification through the app.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

DBfamily
Level 1: Cadet

Re: Phone Trade In

Thank you I did read this just concerned as 20 days and no acknowledgement and advises 5 days and sms but no answer after a further 10 to contact. Kept redirecting when trying to contact of the issue, am trying a suggested path in the app to gain a consultant discussion. Not had these issues with alternate carriers so trying to get my head around Telstra and how to access answers required.  

Blutaz
Level 2: Rookie

Re: Phone Trade In

I’m having exactly the same issue, has been sitting at Villawood since the 11th November and absolutely nothing since.

my husbands phone went to Apple after I sent my trade in to Telstra and he is already paid out. 

TommyR
Support Team
Support Team

Re: Phone Trade In

Hi Blutaz. 

 

Thanks for getting in touch, apologies for the delay getting back to you. 
 

I see you were having some troubles regarding your trade in confirmation for your device return. As it has been over a month since then and this should be back to our warehouse and logged in as returned, did you end up getting this information? If not please let me know what has been happened recently, happy to help or get you pointed in the right direction for further assistance. 


Regards - 

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