Level 1: Cadet

Plus packs

Has anyone had trouble redeeming their plus packs?

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Level 23: Superhero
Level 23: Superhero

Re: Plus packs

Hi Nothappy000,


I presume you're referring to the Pre-Paid mobile phone Plus Pack's. 


Yes, I've had trouble redeeming a Talk pack for a Telstra Pre-Paid mobile phone service"s. 

You'll have to get a Telstra Consultant to manually add the Plus Pack to your Pre-Paid service.

This is how I got the Plus Pack added to a Pre-Paid mobile service: Try ringing 132200, if the bot lady asks the reason for your call say "having trouble redeeming a Plus Pack". Then I chose the number to enter for something like "Fault" or "Technical fault", then I was put through to a Consultant to manually add it.


In the below link you'll see that this problem is happening to a lot of Pre-Paid customer's.


I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
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