Nothappy000
Level 1: Cadet

Plus packs

Has anyone had trouble redeeming their plus packs?

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Smiley3
Level 23: Superhero
Level 23: Superhero

Re: Plus packs

Hi Nothappy000,

 

I presume you're referring to the Pre-Paid mobile phone Plus Pack's. 

 

Yes, I've had trouble redeeming a Talk pack for a Telstra Pre-Paid mobile phone service"s. 

You'll have to get a Telstra Consultant to manually add the Plus Pack to your Pre-Paid service.

This is how I got the Plus Pack added to a Pre-Paid mobile service: Try ringing 132200, if the bot lady asks the reason for your call say "having trouble redeeming a Plus Pack". Then I chose the number to enter for something like "Fault" or "Technical fault", then I was put through to a Consultant to manually add it.

 

In the below link you'll see that this problem is happening to a lot of Pre-Paid customer's. 

https://crowdsupport.telstra.com.au/t5/pre-paid-mobiles/prepaid-plus-pack-not-loading/td-p/910665

 

I am NOT a Telstra employee and never have been. However, I AM a customer who volunteer's my time in the hope to help someone with their question.
To show your appreciation to myself or another member, please click on the LIKE or mark as a SOLUTION for any post that you have found helpful on this forum.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit