Level 1: Cadet

Postpaid iPhone 7 is locked


I bought an iPhone 7 through Telstra (postpaid, this was guaranteed by the salesperson, paid a bit extra for it to be). He informed me that it would be an unlocked phone, however it is locked to the Telstra network (I tried using the ALDI mobile sim that i have, and bought a $2 Optus sim to double-check this).


Can someone please point me in a direction where I can get this unlocked? I've tried calling the hotline, only to be hung up on, and the people in store are unable to assist, and apparently don't have any backups that I could exchange with in the meantime.

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