Tarkos
Level 1: Cadet

Premium SMS blocking

Answered

Hi Guys,

I cant send any sms to the 1977 etc premium numbers anymore, is there a reason for this and how do I fix it to allow them to work again

 

Ta

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Premium SMS blocking

You will need to call 132200 and speak to the consultants to see if it is possible to unblock those premium number types from your service.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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5 REPLIES 5
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Premium SMS blocking

You will need to call 132200 and speak to the consultants to see if it is possible to unblock those premium number types from your service.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Premium SMS blocking


@Jupiter wrote:
You will need to call 132200 and speak to the consultants to see if it is possible to unblock those premium number types from your service.

So if you have put a block on premium numbers can you actually have certain numbers registered to go through?

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Premium SMS blocking

As far as I'm aware, some premium number types are permanently blocked, whereas competition numbers and fundraising number types can be unblocked.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
will935
Telstra (Retired)
Telstra (Retired)

Re: Premium SMS blocking

Hi there @Tarkos

Jupiter has the correct information here, you will need to speak to mobile billing on 13 22 00 by saying 'billing' when prompted, to have this looked into. The mobile team might be able to change the restrictions on your premium mobile billing.

Have you spoken to anyone else since you posted here?

 

- Will
 

 

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Ozmoz
Level 22: Superhuman
Level 22: Superhuman

Re: Premium SMS blocking


@Jupiter wrote:
As far as I'm aware, some premium number types are permanently blocked, whereas competition numbers and fundraising number types can be unblocked.

That's good to know @Jupiter thanks :-)

Someone keeps putting vegetables in my beer crisper :-(

Footnote: I don't work for Telstra, I just try to help out fellow Telstra customers.

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