P270586
Level 2: Rookie

Purchase iPhone 5 using account credit

Answered

I was wanting to know if it is possible to purchase a mobile handset, specifically the iphone 5, using the credit on my account?

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Accepted Solutions
P270586
Level 2: Rookie
Accepted Solution

Re: Purchase iPhone 5 using account credit

Just to update, Telstra will not let you purchase any mobile handset using existing account credit.

View solution in original post

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4 REPLIES 4
Lathania
Level 21: Augmented

Re: Purchase iPhone 5 using account credit

As far as I'm aware Telstra stores can charge the phone directly to your bill. Ordering one to be delivered to you cannot I believe.
Lathania

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I'm a Telstra employee posting on my own volition, my opinions and comments are my own and may not reflect Telstra's values and policies.
P270586
Level 2: Rookie
Accepted Solution

Re: Purchase iPhone 5 using account credit

Just to update, Telstra will not let you purchase any mobile handset using existing account credit.

View solution in original post

sophiemoeller
Level 1: Cadet

Re: Purchase iPhone 5 using account credit

can I get someone to go into the store and collect it for me if I contact the store direct

Cas-Ra
Support Team
Support Team

Re: Purchase iPhone 5 using account credit

Hi Sophiemoeller,

 

To order a new mobile phone you need to provide ID so you'll have to go into the store yourself to sign up an account, regrettably you cannot order online and pick up in store, if you order online it will be posted to you via courier 🙂 

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