Level 1: Cadet

Question about unlock iphone 4s Telstra

Answered

Dear I was awarded Telstra network iphone 4s, but I do not use it.I first joined the Forum should not know.Please guide and help me unlock it.I thank you very much

<Removed all personal information>

1 ACCEPTED SOLUTION

Accepted Solutions
Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Question about unlock iphone 4s Telstra

Hi Tuanhoian,

 

Here's how unlocking works...

 

There's two parts to successfully unlocking your iPhone;

 

Part 1: Request the unlock from telstra.com/unlock if you are a personal Telstra customer on a plan. Pre-Paid customers should call 125 8887 and business customers should call 132 000.

Be aware that it may take Apple up to 72 hours to complete your unlock request.

 

Part 2: After 72 hours follow the Apple unlock instructions (http://support.apple.com/kb/HT5014) using your iTunes account to complete the unlock process.

You will need an active internet connection, a USB to connect the iPhone to a computer, the latest version of iTunes, and the Apple unlock link above. If you need further iTunes support you can contact the Apple support team.

 

See more information about the unlock process here: Unlock your Apple iPhone from Telstra - Post Paid Customers

 

Please note:

- Online unlocking is only available to customers on a personal Telstra plan whose account has been active for at least 4 months, and has no outstanding bills.

- If less than 4 months, customers should submit an unlock request after this time has elapsed.

- The iPhone must have been purchased from Telstra.

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3 REPLIES 3
Telstra (Retired)
Telstra (Retired)

Re: Question about unlock iphone 4s Telstra

Hi Tuanhoian

It's really simple to unlock your iPhone4S. Telstra can only unlock iPhones that were provided by Telstra, and to get it unlocked you just need to call us on 13 22 00 and say iPhone Unlocking. 

Then you just need to follow the instructions here: iPhone Unlocking to complete the process 

Hope this helps :-) 


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Level 1: Cadet

I bought it on Ebay, it lock the Telstra network. You ple...

I bought it on Ebay, it lock the Telstra network. You please help me to unlock


IMEI: 
SERIAL: 
family: iPhone
product description: IPHONE 4S 16GB BLACK
product version: 5.1.1
product sold by: TELSTRA CORPORATION LIMITED
Thank you verry much !

 

IMEI and Serial number removed for privacy and security reasons 

 

Telstra (Retired)
Telstra (Retired)
Accepted Solution

Re: Question about unlock iphone 4s Telstra

Hi Tuanhoian,

 

Here's how unlocking works...

 

There's two parts to successfully unlocking your iPhone;

 

Part 1: Request the unlock from telstra.com/unlock if you are a personal Telstra customer on a plan. Pre-Paid customers should call 125 8887 and business customers should call 132 000.

Be aware that it may take Apple up to 72 hours to complete your unlock request.

 

Part 2: After 72 hours follow the Apple unlock instructions (http://support.apple.com/kb/HT5014) using your iTunes account to complete the unlock process.

You will need an active internet connection, a USB to connect the iPhone to a computer, the latest version of iTunes, and the Apple unlock link above. If you need further iTunes support you can contact the Apple support team.

 

See more information about the unlock process here: Unlock your Apple iPhone from Telstra - Post Paid Customers

 

Please note:

- Online unlocking is only available to customers on a personal Telstra plan whose account has been active for at least 4 months, and has no outstanding bills.

- If less than 4 months, customers should submit an unlock request after this time has elapsed.

- The iPhone must have been purchased from Telstra.

View solution in original post

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