Received phone, but service not active

[Lynxi]

Hello,

I have recently received the new iPhone 6S Plus 64GB in Space Grey, however my phone's service has not been activated yet and is still showing as 'Pending'.

My order number is 1-570276670641.

How do I go about getting this service activated?

• Add Apple Music - $11.99 per month
• Add Apple Music 24 Month Offer
• Add Apple iPhone 6S Plus 64GB
• Add Bonus Data Share Allowance 1GB Until Recontract
• Add Bonus Mobile Data Allowance
• Add Bonus Shared Data Allowance 1GB - Until Recontract
• Add Discounted Device Payment
• Add Go Mobile Plan $95
• Add Go Mobile Plans
• Add Mobile Bonus Data Share
• Add New Phone Feeling Handset Return Kit
• Add New Phone and Tablet Feeling
• Add Offer Utilisation History
• Add Peace Of Mind Commitment Shared
• Add Service Contract 24 Months

----

• Remove Apple iPhone 6 64GB
• Remove Bonus Data Allowance - 1GB Until Recontract
• Remove Device Payment Contract
• Remove Discounted Device Payment
• Remove Excess Voice Safety Net
• Remove Extra Data Block Charge - Non Shared Plans
• Remove Mobile Accelerate Plan $70
• Remove Mobile Accelerate Plans
• Remove Peace Of Mind Commitment
• Remove Service Contract 24 Months
• Remove Telstra New Phone Feeling - $10 per month
• Remove Telstra New Phone Feeling Discount
• Remove Telstra Upgrade - $1000/1GB

[ConK · Accepted solution]

Hi Lynxi, to have this completed for you in a timely manner can I have you please call 1300 131 113 and have your IMEI number ready. 

Let us know the outcome : ) 

Thanks. 

[Lynxi]

Hi ConK,

I eventually got through to a representative and she states that she has now activated my service. I wasn't required to provide my IMEI though, just my order number.

Hopefully will be activated soon.

[Esther]

Great to hear Lynxi, let us know how you get on