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Level 1: Cadet

Sending a Text to a relative gets a response from an unknown person

Hi there,

 

When I send a text message to my contact, I am receiving a response from someone else. Even when I called and talked to my contact, I get a text saying 'I got a missed call, who is calling'.

It only seems to be happening with this contact only and no one else.

Is there a crossed line?

 

Thanks

 

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2 REPLIES 2
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Support Team
Support Team

Re: Sending a Text to a relative gets a response from an unknown person

That's really odd Dimi, is the contact setup up correctly in your phone?

 

Is there a chance the number is saved incorrectly?

 

If that's not the case this will need to go to our faults team on the My Telstra app, they'll be able to fix this up.

 

Ta!

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Level 1: Cadet

Re: Sending a Text to a relative gets a response from an unknown person


@OllieW wrote:

That's really odd Dimi, is the contact setup up correctly in your phone?

 

Is there a chance the number is saved incorrectly?

 

If that's not the case this will need to go to our faults team on the My Telstra app, they'll be able to fix this up.

 

Ta!


Hi OllieW,

 

The contact on my phone has never changed and the number is correct, its just that when I send a text, it seems to go to another person that I don't know.

 

I did try messaging on the My Telstra App but that was useless because I reply to their question, then get a response 45 minutes later!!! 4 hours later and no help. Trying to call telstra is hard as none of the options available to use are not related to my problem.

This did happen just before the Telstra outage also.

Thanks

Dimi

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