db78
Level 1: Cadet

Sent a new iphone 12, never sent any emails or account information

I pre-ordered an iphone 12.

 

I was sent an order summary with the expected costs and a message saying that telstra would email me when the ordered was going to be shipped.

 

I did not receive any emails, and just assumed they were busy so whatever. But today I received my brand new phone, I still have not been charged by telstra nor have I received any account information.

 

Is this normal?

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1 REPLY 1
TanashaM
Support Team
Support Team

Re: Sent a new iphone 12, never sent any emails or account information

Hi @db78, did you receive your confirmation email in the end? 

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