Service does not support 101 messagebank for prepaid

[RJM18]

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer than the infuriating advice to call 101!!! But that’s clearly not working when it seems I must somehow set the phone up for that service!!! How can I do that??

[artbytinks17 · Accepted solution]

Hi I am having the same issue. Had you had it sorted yet? X

[RJM18]

No, still not sorted

[Toriee]

Hey @RJM18

Chat with our faults team in your My Telstra app https://tel.st/sjjhf to have this investigated. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/c5h7z   ​​​​​​​

[wuwutova]

same problem

how did you solve it?