Level 1: Cadet

Service does not support 101 messagebank for prepaid

Answered

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer than the infuriating advice to call 101!!! But that’s clearly not working when it seems I must somehow set the phone up for that service!!! How can I do that??

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Level 2: Rookie
Accepted Solution

Re: Service does not support 101 messagebank for prepaid

Hi I am having the same issue. Had you had it sorted yet? X

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4 REPLIES 4
Level 2: Rookie
Accepted Solution

Re: Service does not support 101 messagebank for prepaid

Hi I am having the same issue. Had you had it sorted yet? X

View solution in original post

Level 1: Cadet

Re: Service does not support 101 messagebank for prepaid

No, still not sorted

Support Team
Support Team

Re: Service does not support 101 messagebank for prepaid

Hey @RJM18

 

Chat with our faults team in your My Telstra app https://tel.st/sjjhf to have this investigated. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/c5h7z   ​​​​​​​

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Level 1: Cadet

Re: Service does not support 101 messagebank for prepaid

same problem

how did you solve it?

 

 

 

Cheers!

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