RJM18
Level 1: Cadet

Service does not support 101 messagebank for prepaid

Answered

I’m wanting to set up MessageBank on my prepaid phone. When I dial 101, the recording says that the service does not support 101. So I’ve tried the chatbot and calling you, but in either case you’ve hung up the call and I don’t have any other answer than the infuriating advice to call 101!!! But that’s clearly not working when it seems I must somehow set the phone up for that service!!! How can I do that??

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Accepted Solutions
artbytinks17
Level 2: Rookie
Accepted Solution

Re: Service does not support 101 messagebank for prepaid

Hi I am having the same issue. Had you had it sorted yet? X

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5 REPLIES 5
artbytinks17
Level 2: Rookie
Accepted Solution

Re: Service does not support 101 messagebank for prepaid

Hi I am having the same issue. Had you had it sorted yet? X

View solution in original post

RJM18
Level 1: Cadet

Re: Service does not support 101 messagebank for prepaid

No, still not sorted

Toriee
Support Team
Support Team

Re: Service does not support 101 messagebank for prepaid

Hey @RJM18

 

Chat with our faults team in your My Telstra app https://tel.st/sjjhf to have this investigated. Once in the chat, the virtual assistant will ask you a few questions before asking a team member to contact you. More info about how that works here https://tel.st/c5h7z   ​​​​​​​

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

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wuwutova
Level 1: Cadet

Re: Service does not support 101 messagebank for prepaid

jayonaise
Support Team
Support Team

Re: Service does not support 101 messagebank for prepaid

There should be a menu or prompts to set up or manage the service, when you call 101 or 125101.

 

Are you getting the same recording saying messagebank is not supported?

 

 

Need help? Check out our Community Wiki or Support Portal || Looking for a new mobile? Order online today || Get help with any Tech at Home with Telstra Platinum || Don't forget to tag answers as Accepted Solutions and give a Like to the member(s) who helped you out.

All moderation actions are supported by the CrowdSupport Community Guidelines

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