Level 1: Cadet

Sim to Esim iPhone 12 pro


I’ve been waiting for 4 days for esim to activate I,ve spent all morning on Telstra messager no solution!. I also called Telstra customer support they say it’s takes 24hrs I’m still waiting... is there any help from Telstra?

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Support Team
Support Team

Re: Sim to Esim iPhone 12 pro

Hi Chops. 

You can see the instructions for this on the iPhone 12 here;

If you get stuck then I can only recommend getting back in touch with support to check on the order via the My Telstra App messaging service (link here Just click on the "Get Help" menu icon and then click on the "Message Us" button and type "eSim Activation error" and a member of our team will be in touch to assist you with this. 

If you get stuck on the Codi chat bot, you can type "Consultant" to get through to a team member. 

You can also try calling on 132200 but wait times are long, you may find calling early from 7am AEST might get you through. 




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