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Level 1: Cadet

Still no sim activation

Received my new iPhone 5 on monday morning and phoned Telstra at 9am-ish to get my number (existing telstra #) activated on the new sim. Days and multiple phone calls later, nothing. Customer service keeps saying they'll put a notice to look into it and get back to me. They have not called me back once. Just got off the phone with them and they're now telling me to wait ANOTHER 48 hrs before anything will happen and that it'll likely be next monday that they'll get back to me. No explanation as to what's going on. I just want to use my phone. 

 

The customer service team have been very friendly, but this is simply not good enough. 

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1 REPLY 1
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Telstra (Retired)
Telstra (Retired)

Re: Still no sim activation

Hi TK421 & welcome to CrowdSupport Smiley Happy

Apologies for the delay in getting your mobile activated.

Can I ask if you mobile has been activated as yet? If not you can contact our Mobile activations team on 

1800629633 Option 1 to look into this further.
 
Also are you an existing customer or did you come over from another provider?

Thanks



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