Solved: Switched from Pre-paid and lost my data - Telstra CrowdSupport

Annoyed51

I switched from a Pre-paid to a plan and was assured I wouldn’t lose my 100G of data I had stored, but I did. I want it back! I keep getting stuck in this stupid loop on the support app so can someone please help.

Jupiter

Did you switch to a Post Paid plan? Post Paid plans do not have a Data Bank.

If that's the case, you can't get it back and it wouldn't do you any good as it can't be used on a Post Paid plan.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Jupiter

Did you switch to a Post Paid plan? Post Paid plans do not have a Data Bank.

If that's the case, you can't get it back and it wouldn't do you any good as it can't be used on a Post Paid plan.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Annoyed51

No it wasn’t a post paid plan

Jupiter

What plan did you switch to?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Switched from Pre-paid and lost my data

Re: Switched from Pre-paid and lost my data

Re: Switched from Pre-paid and lost my data

Re: Switched from Pre-paid and lost my data

Re: Switched from Pre-paid and lost my data

Set it & forget it