Annoyed51
Level 1: Cadet

Switched from Pre-paid and lost my data

Answered

I switched from a Pre-paid to a plan and was assured I wouldn’t lose my 100G of data I had stored, but I did. I want it back! I keep getting stuck in this stupid loop on the support app so can someone please help.

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Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Switched from Pre-paid and lost my data

Did you switch to a Post Paid plan? Post Paid plans do not have a Data Bank.

If that's the case, you can't get it back and it wouldn't do you any good as it can't be used on a Post Paid plan.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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3 REPLIES 3
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Switched from Pre-paid and lost my data

Did you switch to a Post Paid plan? Post Paid plans do not have a Data Bank.

If that's the case, you can't get it back and it wouldn't do you any good as it can't be used on a Post Paid plan.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

Annoyed51
Level 1: Cadet

Re: Switched from Pre-paid and lost my data

No it wasn’t a post paid plan

Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Switched from Pre-paid and lost my data

What plan did you switch to?

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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