Coolbanana
Level 2: Rookie
2 weeks ago

Telstra App wont work with New iPhone 12 and IOS 14.3

Just purchased an iPhone 12 and the Telstra App no longer works.

It loads and I can apparently log in but I cannot view any details, data usage, change plans, view plans, cant even pay bills.

Just says...

Error...Something went wrong please try again later

 

Previously had an iPhone 7 Plus with IOS 14.2 and all was fine with the app.

Ive also updated the 7 Plus to IOS 14.3 and the Telstra App works fine.

Ive searched and found other similar issues with the iPhone 12 but no resolution.

Can anyone help with this please?

Cheers

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ProfessorPhone
Level 23: Superhero
2 weeks ago

Re: Telstra App wont work with New iPhone 12 and IOS 14.3

In response to Coolbanana

Hello 

Worth a try  to do a delete of the existing app.....then download a fresh app...install ..... reboot and give that a try.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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Coolbanana
Level 2: Rookie
a week ago

Re: Telstra App wont work with New iPhone 12 and IOS 14.3

In response to ProfessorPhone

I did try that yesterday with no luck.

I did it again today and it now works.

Thanks so much.

Cheers

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ProfessorPhone
Level 23: Superhero
a week ago

Re: Telstra App wont work with New iPhone 12 and IOS 14.3

In response to Coolbanana

Thank you for letting me know and the like.

"BEING NICE TO OTHERS .. IS NICE"
If I have helped you, a "Like" would be appreciated.

If my advice is a solution, please acknowledge it.

I'm not a Telstra employee.
50 + years exp. in radio comms., eg mobile phones since 1963, two-way radios, base stations, antennas & pagers. Expert in current Telstra Go repeaters & smart antennas.
"Being 76 years of age, entitles one to be an expert at everything!!"
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