Level 1: Cadet

Telstra Pre-Paid Max Plan.

1. Mobile & Tablets

 

my iPhone will not connect to the internet when Wifi is turned off.

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Level 20: Director

Re: Telstra Pre-Paid Max Plan.

Hi HMS2, not a lot of info? but:

  1. Check that you do have reasonable mobile coverage as indicated by the number of black bars in the signal strength "Rainbow" top right? If that's Ok, check:
  2. tap on Settings and check that "Aeroplane Mode" is not green (You line), then
  3. tap on Settings> Mobile> and check that you have "Mobile Data" turned ON (Green)
  4. Can you send texts and make phone calls

and - one of the most embarrassing common problems is that you have no credit (pre-paid) or have not paid the bill (Post Paid) 

 

If I've been of assistance please assist others by marking the post accordingly. Click the "Like" button,
Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit