digby15
Level 1: Cadet

Track my order - unable to locate confirmation number

I ordered an iPhone 6s+ on the 30th of September and received a confirmation email with an order reference number. However, when I attempt to track the order using this reference number on the Telstra website, the order is not found. I am wondering if there are any problems with the order. 

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2 REPLIES 2
KW1966
Level 5: Eagle Eye

Re: Track my order - unable to locate confirmation number

Hi digby15. I still can't access my order by the abs no. I contacted Telstra chat and was given a order number 1-5xxxxxxxxx and could use that. My order was placed on Tuesday 29 Sept and have sinned recieved it. I still can't access it with my abs number. Ask for your order number and that should work.
KW1966
Level 5: Eagle Eye

Re: Track my order - unable to locate confirmation number

Sbs number not abs no

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