Trying to activate prepaid but saying tried too many times

[Kahls]

Hi - I've just tried to activate a prepaid sim but as we were having issues with it yesterday, it is now saying when we get to the end to activate we've tried too many times.  Anyone know how to fix this so I can activate and start using?

Thanks

[Jupiter · Accepted solution]

You may need to contact Telstra customer support.

Send a message by either:

• the My Telstra app on your mobile
• logging into your account via the telstra.com.au website

and then go to the Get Help tab and click on the blue icon at the bottom of the screen (labelled Message Us on the website, icon only on app). If the bot doesn't understand the query, type "Speak to a consultant" and you should be transferred to the queue to chat with a human. It can take a few hours to get an initial response. If you use the app, you will get a notification on your mobile when someone responds.

[TommyR]

Hi Kahls 

Jupiter is correct. Did you get in touch via the Telstra App? Were you able to get this sorted?

- Tom

[Kahls]

I did and didn't - the Sim is now cancelled and getting a new one.  But thanks for the reply.