JAG100
Level 1: Cadet

Unable to dial 13xxxx numbers

Answered

I am unable to dial any 13xxxx number from my Telstra mobile phone. I am also unable to dial Telstra 13 numbers to resolve the issue. Any assistance will be appreciated. 

1 ACCEPTED SOLUTION

Accepted Solutions
Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Unable to dial 13xxxx numbers

As a test, precede the number with +61

 

You could also try putting your SIM card card into a different phone and see if the fault transfers.

View solution in original post

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5 REPLIES 5
Dowser
Level 21: Augmented
Level 21: Augmented
Accepted Solution

Re: Unable to dial 13xxxx numbers

As a test, precede the number with +61

 

You could also try putting your SIM card card into a different phone and see if the fault transfers.

View solution in original post

JAG100
Level 1: Cadet

Re: Unable to dial 13xxxx numbers

Thanks Dowser, Tried your +61 suggestion and still get the call failed message. Will try it in another phone.

JAG100
Level 1: Cadet

Re: Unable to dial 13xxxx numbers

Just used the SIM from the iPhone in a Samsung phone and it works. Is there a setting I may need to change?

JAG100
Level 1: Cadet

Re: Unable to dial 13xxxx numbers

Just used the SIM from the iPhone in a Samsung phone and it works. Is there a setting I may need to change?

Dowser
Level 21: Augmented
Level 21: Augmented

Re: Unable to dial 13xxxx numbers

You could try resetting the network settings, then restarting the iPhone.

Settings-> General -> Reset -> Reset Network Settings

Set it & forget it

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