georgarose18
Level 1: Cadet

Unable to make calls and texts

I recently changed my plan from a set plan of 2gb data each month as a casual plan to now changing to a prepaid sevice having kept my number and sim, 

I am now unable to make any calls or send plain green texts, I don’t understand why I can’t call anyone it just keeps telling me the this is unavailable but people can call me, any advice why this is hah

ppening? I have done a yearly recharged 

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1 REPLY 1
Dowser
Level 21: Augmented
Level 21: Augmented

Re: Unable to make calls and texts

You could try a network settings reset.

Go to Settings > General > Reset > Reset Network Settings

Then restart the phone and test it & report here please.

 

Also, it could help after restarting, to go to Settings > General > About, and if there is a network update you will be informed.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit