Level 1: Cadet

Unlock iPhone 6

 purchased an iPhone 6 over two years ago and was on a post paid plan for the same amount of time. I have now moved this service to a different carrier however i am getting the SIM invalid screen. I have tried calling Telstra by every means possible but have had no luck. All i want is for the phone to be unlocked. I have tried to online unlocking service but that didn't work. If someone at Telstra can please help. 

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Level 20: Director

Re: Unlock iPhone 6

Hi Birdie2600,


Telstra site says: 

We don’t currently lock Telstra mobiles on a month-to-month plan to our network. If you’re on a month-to-month plan and believe your phone is locked to our network:

  • Call 13 22 00 and say ‘unlock handset’.

  • Visit your nearest Telstra store.

However I think they were locked some years ago if you purchased the phone through a mobile repayment plan

Of course it is near impossible to get through to 132200, and the T Shops are closed (Some may re-open on Tuesday?)


There are some useful tips in the following link that may help, but I note that it will only work on phones purchased from Telstra and the process takes 72 hrs.


Let me know how it goes.



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Palpatine has participated in Social Media accreditation through Telstra and has access to some enhanced support and escalation processes. Palpatine is not a Telstra employee and any posts or opinions are entirely his own.

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