Level 1: Cadet

unlock phone with transferred number

Hi there!


We have transferred my dads number from Telstra to another provider. However we have now realised that the phone was not unlocked from Telstra so the new sim won't work in his iPhone SE that he has had for a couple of years. We have tried to call Telstra to unlock the phone however we cannot speak to anyone about this as we keep getting directed to the Telstra app from the machine generated calling system. 


As the phone number has already been transferred to the new sim we cannot follow the steps outlined on other posts about calling 125 8880 and following the vocal prompts to go through the process of unlocking the handset. 


Is there any way he can unlock his phone ? 


Thank you for your help 🙂

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