Level 1: Cadet

Upgrade phone and plan

So if I want to upgrade to a new phone do I have to pay off the old handset I have had it for 23 out of 36 months. I want to trade in so say phone xr is in good working order will I receive 300 plus 300 on the second bill and 300 off the iPhone 12?

Narelle Caruso

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Level 25: The Singularity
Level 25: The Singularity

Re: Upgrade phone and plan

Yes. You still need to pay off the old handset.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
Level 1: Cadet

Re: Upgrade phone and plan

Yes you will need to return the handset and pay out the remaining money. 

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit