jenr58
Level 2: Rookie

Use same number on new phone

Answered

Not sure I am in the right section here?

My mother has a Telstra ZTE T20 Flip phone we are going to buy her an iphone. Is it possible for her to use the same phone number on the new iphone and transfer her contacts?

The sim card in her flip phone is larger than the iphone so I cant do it that way?

Thank you

Jenny

1 ACCEPTED SOLUTION

Accepted Solutions
Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Use same number on new phone

When you buy the iPhone, go in to a Telstra Store (if you're not already there) and the consultant can associate the new SIM with your mother's existing number.

 

As far as transferring her contacts across from her old phone, that is going to be a manual job in this case. The T20 is a very basic phone and doesn't appear to have any way of copying the contacts across to another device, and if the contacts are stored on the SIM, then that won't help in this instance either as it will be a new SIM in the iPhone.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

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Jupiter
Level 25: The Singularity
Level 25: The Singularity
Accepted Solution

Re: Use same number on new phone

When you buy the iPhone, go in to a Telstra Store (if you're not already there) and the consultant can associate the new SIM with your mother's existing number.

 

As far as transferring her contacts across from her old phone, that is going to be a manual job in this case. The T20 is a very basic phone and doesn't appear to have any way of copying the contacts across to another device, and if the contacts are stored on the SIM, then that won't help in this instance either as it will be a new SIM in the iPhone.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

View solution in original post

jenr58
Level 2: Rookie

Re: Use same number on new phone

Thank you so are Telstra ok to do this for her if we dont buy the phone from them?
Jenny
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Use same number on new phone

The SIM swap, yes. Transferring the numbers, that depends on the store and how busy they are. Some very good (but quiet stores) will assist, but they are usually few and far between. At the very least, they should show you how to view the details on the old phone and enter them on the new phone.
Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.
jenr58
Level 2: Rookie

Re: Use same number on new phone

Thank you for your help I will get an appointment with our local store they are usually very good

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