Lloydbrad80
Level 1: Cadet

Welcome pack received no phone???

I have ordered a IPhone 5 an received the welcome pack in the mail yesterday but still havnt received the phone I ordered it last Monday 5th November and spoke to someone in sales that said ordered was processed

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3 REPLIES 3
Ben_F
Community Alumni (Retired)

Re: Welcome pack received no phone???


@Lloydbrad80 wrote:
I have ordered a IPhone 5 an received the welcome pack in the mail yesterday but still havnt received the phone I ordered it last Monday 5th November and spoke to someone in sales that said ordered was processed

Welcome Pack usually comes a few days before the phone, can you tell us if you have a Con-Note Number or if they can give you one at all? It will start with TL or TN

 

B.

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Lloydbrad80
Level 1: Cadet

Re: Welcome pack received no phone???

No I havnt received a con note number strage welcome pack came and still no phone
Emissary
Level 10: Junior Detective

Re: Welcome pack received no phone???

Did you receive an order number (1-xxxxxxxxxxxxxx)

 

This can also be used to track the order. 

 

Otherwise it may be best to touch base with Telstra to get the tracking number to see the progress of the order.

 

(Note: Depending on the phone it may have run out and your order has been placed on Back Order. Or it could just be that you location has longer then normal delevery times.)

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