GH36
Level 1: Cadet

Wrong phone sent

Hello, I have been given a case No in regards to a phone that was ordered using my Telstra points. I ordered a IPhone 12 but an IPhone mini was delivered. I reported this to Telstra @ Frankston & they put in a case for me. My case # is 08413332. I have not heard back from anyone. I want to get this sorted so the phone can be returned. Can you please help??

Was this helpful?

  • Yes it was, thank you
  • No, I still need help
1 REPLY 1
Jupiter
Level 25: The Singularity
Level 25: The Singularity

Re: Wrong phone sent

When was the case submitted? It normally takes 5 business days to get an initial response from a Case Manager.

Never be afraid to back yourself when trying new things, just always make sure you have 3 escape routes if things go wrong.

Set it & forget it

With direct debit there’s no need to give paying your bill another thought.

Avoid queuing up and never worry about late fees again.

Setup direct debit